At Sparkle of Grey we strive to provide you with not only quality products but also outstanding service! We want you to LOVE your new Sparkle!
If you decide to return an item, you may do so within 21 days of your purchase based on the following:
- Refunds within 7 days of delivery will be provided a full refund to the original form of payment.
- If the returned item is after 7-21 days, a store credit will be issued.
- Items must be unworn, unused and unwashed in the original packaging or tags attached.
- All undergarments, jewelry and hair accessories are final sale and cannot be returned.
- All Sale items are final sale and cannot be returned.
- We reserve the right to refuse any refund or issue a partial refund based on the condition of the product. This includes items that appear to have been worn, have stains or strong odors (cigarette smoke, deodorant, etc.
For questions or to start a return email: firstname.lastname@example.org
- Standard shipping within the continental United States on standard weighted items (0lbs - 10lbs) will be shipped at a $7.00 rate
- For items above standard shipping weight, (furniture, heavy home décor, etc.) will be quoted in a separate invoice via email. The items will not ship until that invoice has been paid.
- We try to get all items out in 24 to 48 hours of received order. Our standard shipping option is USPS priority mail, which normally takes 2-5 business days. If your items are over 10lbs we will contact you about another shipping method, time frame and additional fees.
- We are not responsible for returned shipping or lost returns. We do recommend tracking when returning an item and keeping all shipping receipts for your record.
- We are not responsible for lost/stolen packages. If your tracking shows that your package has been delivered, feel free to file a claim with USPS by clicking on this link: https://www.usps.com/help/claims/htm USPS policy states you must wait 7-15 days before you can file a claim for your lost/stolen packages.